If i could leave 0 stars i totally would.I received a nail treatment on a Tuesday and Wednesday morning 1 of my nails FLUNG off while I was in the middle of a meeting at the office. Shortly after I washed my hands and another nail fell off.I contacted the nail tech who got in contact with the owner of the salon who AT THE TIME , was very apologetic and refunded me. THEN he offered me a complimentary service for my nails and guaranteed I should come back to their establishment for a "2 nd TRY" because of the terrible job the nail tech did. I accepted the gracious offer and even booked an appointment for my daughter to get her nails done with me at the same time.I went to Las Vegas for a conference and 2 weeks later came back to the salon to have my nails serviced.The owner had RANDOMLY changed his mind, the nail tech that had serviced my nails was no longer working there and a new Lady w/a NASTY ATTITUDE manager was there, She is an ABSOLUTE NIGHTMARE. If your going to service residents in the Hills and in Lakeway, Truelux nails better work on your customer service skills and the way you talk to clients IMMEDIATELY.How insulting and rude to come back to a salon {full of people} after the owner invited you to return (only because of their mistakes) , only to be told by a random lady with a horrible attitude that "I don't know you and I know nothing about what your talking about" "ill let you know once i call the owner" I asked when she would be able to call, her response " In a bit I'm busy"I called the salon later that day to follow up and "she was rude again and said "she had clients and she wasn't going to stop what she was doing to help me"I thought to myself (I AM ALSO A CLIENT)???No one called me back that same day or the next.I CALLED THEM BACK TO SEE WHAT THE MANAGER SAID finally.Here's the kicker, the owner called me and told me that everything is expensive now and that's why he cannot offer a complimentary service, since he refunded already.ARE YOU KIDDING ME???? THIS IS LAKEWAYWhat a waste of my time and how embarrassing to go back for a service TRUELUX offered only to be turned away rudely in front a whole salon of people! Please do not say things if you cannot keep your word!I DO NOT recommend this salon to anyone with class and self dignity."Get it together Truelux nails because right now its absolutely horrible."